Comments on: DIRECTV vs AT&T U-Verse

By: richard ducharme

richard ducharme — Fri, 26 Feb 2010 18:01:52 +0000

i am a vauled custamer of bresnan for about 5 to 6 years now,why am i paying more then your new custamers, i pay 124.24 a month and a new person pays less then a 100.00 as advertised on tv. i can go to my cell phone for 30.00 a month and dish network for 29.29, and internet for 19.95

By: Albert

Albert — Sun, 21 Feb 2010 16:40:59 +0000

Don’t buy UVERSE. It constantly freezes, then needs resetting multiple times a day. The DVR misses recordings. It’s horrible. Even my internet is slower and hiccups more often. The previous AT&T package with Dish Network was much more reliable.

By: Debbie

Debbie — Tue, 16 Feb 2010 00:46:07 +0000

We went from Direct TV to U-verse at the end of October. We have had nothing but trouble with the phone for the 1st couple of months. Either you could not call out or no-one could call in. I had AT&T for phone service and internet for years but when the u-verse was installed everything went to heck. I was on with them every 3rd to 4th day to reset the phone. People calling us got the message that we were unable to get their call. After the 1st month of this going on someone thought the RG that everything goes through was reconditioned and we actually got a new one. we had no problem for 10 days which was the longest we had gone and the process started all over again. My Husband was getting more and more upset as was I since I was the one that was on the phone with the technicians all the time. I even tried talking to the serviceman when they were in the neighborhood working on the lines. I finally got the direct number to the over the phone techs and did not have to go through the phone system. The price is almost $100 cheaper per month compare to direct but the bull is overwhelming. The HD is not as good but the internet is excellent and fast. After going through all of this I have one more thing to offer is that the phone has to be reset from a button on the RG. Also at any given time when you are using the phone it suddenly disconnects you in the middle of a phone conversation and then you can’t call out or no one in. After 3 months of AT&T u-verse the phone goes out several times a month and still disconnects on you when you are using the phone 9x out of 10. My husband and I are on a fixed income and thought to save a few bucks but you get what you pay for. They will tell you this technology is too new wait till they get the bugs out. As for the caller ID part it isn’t even available in our neighborhood.

By: sean

sean — Wed, 06 Jan 2010 05:17:09 +0000

Have had u-verse for about a year. Just got a post card saying my rate is going up $5.00(i have u-verse 200) this makes direct tv about 50% cheaper, how can I not switch?

I wish I could order about a dozen to twenty channels and be done with the rest.

By: USB Cables

USB Cables — Mon, 16 Nov 2009 09:58:59 +0000

I watched a couple movies this weekend on VOD and had to shut it off and turn it back on 7 times. Sometimes it started right were it left off, other times I had to go all the way through the menu and select the movie again and fast forward to where it froze. The internet seems to be ok so far.

By: Coupon Codes

Coupon Codes — Fri, 06 Nov 2009 20:15:46 +0000

I had AT&T for land line and DSL elite. Had no trouble
with either, but my thought is to save a few bucks plus
I get a DVR (never had one) and $100 visa card plus
unlim. long distance on phone.

By: Benny

Benny — Tue, 11 Aug 2009 11:13:31 +0000

I would advise any current Direct TV customers who are considering U-verse to walk carefully. AT&T will promise you the moon, and deliver you a huge pile of dirt. From install delays to messed up equipment and everything in between, it just seems like U-verse isn’t quite there yet. I cant say I had any sort of critical failures when it came to my Uverse installation, but it certainly was sloppy and unprofessional all around. Its the little things that drive a person nuts until they finally throw up your hands and say “Give me back my Direct TV!”

By: Additions Montgomery County

Additions Montgomery County — Sun, 26 Jul 2009 02:32:35 +0000

I was looking into Hughsnet as I’m out in the sticks and we don’t get cable. I’m currently using Verizon MiFi and it seems to get pretty good signals. We may stick with that.

By: GLEN LEWIS

GLEN LEWIS — Mon, 15 Jun 2009 18:58:32 +0000

We just had uvers installed on Saturday, phone, internet and TV. We got the U300 package. I was excited after talking to the salesperson. They did a good job explaining their system. After the install, we found out hey did a good job omitting information as well. We didn’t know you can’t pause live TV only at the DVR setup, we didn’t know that we could not watch HDTV on more than one TV at a time.(We still do not know why for sure, but the most popular excuse is we are to far from the box.) We didn’t know that we could not control the DVR from another box other than watching a recorded program. (We are told that is about to change though. )They also choose not to share the fact that there are issues with caller ID on the uverse system. About one in 20 calls actually show up, the rest just say “No Data”. We are told they are aware of the problem, but have no idea when that is going to be fixed. Their customer service is the worst I have ever dealt with. Just trying to get a real person on the phone is insane, let alone one that can actually help you. Even just trying to call them is a chore. Their voice prompt system is unwieldly to say they least. The computer tells you to “State your problem” not telling you it on reponds to 5 diffrent commands, so this leaves you yelling at a computer like an idiot. Plus the TV freezes up. I watched a couple movies this weekend on VOD and had to shut it off and turn it back on 7 times. Sometimes it started right were it left off, other times I had to go all the way through the menu and select the movie again and fast forward to where it froze. The internet seems to be ok so far. Keep your fingers crossed! All in all we have had Uverse for a little of 48 hours and we are not impressed.

By: charles

charles — Thu, 28 May 2009 23:49:10 +0000

Thanks everyone for your comments…. ATT knocked at the door today with fiber u-verse service in our neighborhood. Sounded great to bundle everything/remove risk of storm loss of service/and add video-on-demand. I would’ve been switching from DISH’s Ultimate package to their top tier. I love DISH DVR features, and have 4 DVR’s. These are old units now – but they work well and the family can program them.

In the end, I cannot tolerate poor customer service (and my pause live tv in any room). After your reviews, comments… I am sticking with DISH. Thank you.